Last Updated November 5, 2025
Privacy Policy
Your privacy and the confidentiality of your personal information are important to AgroPlus Inc. (“we”, “us”, “our”, and “AgroPlus”). We are committed to treating your personal information fairly, with respect, and in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and any applicable provincial privacy laws.
Our employees, agents, and representatives are trained on the importance of protecting personal information and maintaining confidentiality. Safeguarding customer information is reinforced through ongoing training, policies, and procedures.
Scope of this Privacy Notice
This Privacy Policy (the “Policy”) provides important information about the personal information we collect and how we use, disclose, and protect it. It applies to all websites operated by AgroPlus, our offices, and any other interactions with customers.
By using our website or engaging with AgroPlus, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with these terms, please discontinue use of our services.
What is personal information?
Personal information means any information about an identifiable individual, including (but not limited to) your name, age, gender, home address, telephone number, identification numbers (such as SIN), financial details, personal references, and employment records.
Information that cannot be associated with an identifiable individual (e.g., anonymized or aggregated data) is not considered personal information.
The Personal Information We Collect and How We Use It
We collect personal information from you when you fill out any required application forms and when you send us any type or form of personal information. The personal information about you which we collect will be limited to that which is necessary for the purposes identified to you by us. Personal information will be collected by us by fair and lawful means.
Whenever we collect personal information about you, we will explain how we intend to use the information. We will limit the information we collect to what we need for those purposes, and we will use it only for the purposes described.
We collect only what is necessary to:
• Establish and maintain a business relationship;
• Evaluate applications for financing or services;
• Verify identity and assess creditworthiness;
• Administer and service loans, accounts, or contracts;
• Meet legal and regulatory obligations;
• Communicate about products, services, and opportunities; and
• Improve our operations, programs, and customer experience.
We may also use your basic contact information (name, address, phone number, and email) within a centralized Customer Relationship Management (CRM) system to maintain accurate records, ensure quality service, and coordinate communications.
Consent
We will obtain your consent to collect, use, or disclose your personal information, except as otherwise permitted by law. Depending on the situation and sensitivity of the information, consent may be obtained in writing, electronically, verbally, or implicitly through your use of our products or services.
Withdrawing Consent
You may withdraw your consent at any time upon reasonable notice, subject to legal, regulatory or contractual requirements. Please note that withdrawing your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive and which may be of value to you. To withdraw your consent, you should contact us at the address or telephone number listed at the end of this Policy.
Who We Share Your Personal Information With
We do not sell or rent personal information to anyone and will not disclose your personal information without your consent, except as outlined in this Policy.
We may share your information:
• Within our organization for maintaining accurate customer records, internal administration, data management, and to provide relevant information or marketing about our products, services, or events.
• With third-party service providers who perform services on our behalf—such as website hosting, data storage, loan servicing, analytics, marketing support, IT services, delivery of mail, and processing electronic communications. These service providers are given only the personal information required to perform their designated functions and are not authorized to use or disclose it for any other purpose.
• With credit bureaus, financial institutions, and insurers as necessary to assess creditworthiness, manage financing, or meet regulatory obligations.
• As required by law, regulation, or court order.
Some of our service providers and their data processing servers may be located outside of Canada (including the United States or other jurisdictions). As a result, your personal information may be subject to access by foreign courts, government authorities, regulators, or law enforcement in accordance with the laws of those jurisdictions.
If you authorize a third party to access your account, we may share certain details of your personal information with that individual or entity.
For more information on how our service providers handle personal information, please contact us using the details provided at the end of this Policy.
Retention of Personal Information
We will retain your personal information for the time it is required to meet the purposes for which it has been provided or to otherwise meet legal or regulatory requirements (e.g. for tax purposes). Once your personal information is no longer required for such purposes, it will be destroyed, deleted or made anonymous.
Accuracy of Personal Information
We make all reasonable efforts to keep your information up-to-date and we endeavor to base our decisions on accurate and timely information when we make a determination that may impact you. We rely on you to disclose all material information to us and to inform us of any relevant changes, out-of-date, or incomplete information (for example, a name change or change in telephone number). If you discover any inaccurate information, please contact us and we will make the corrections and ensure this change of information is conveyed to third parties to whom we may have provided the information. We want to ensure that our service to you is not affected by incomplete or inaccurate information.
How We Ensure Security of Your Personal Information
We take precautions to protect your personal information. Your personal information is protected both online and offline, regardless the manner in which the information is submitted to us, with safeguards and security measures appropriate to the sensitivity of the personal information.
Your Access To Personal Information
You have the right to access, update, and correct inaccuracies in your personal information, subject to certain exceptions prescribed by law. You may request access to your personal information and update and correct inaccuracies in the personal information we have by sending a written request to us at the contact information set out at the end of this Policy. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
We may charge you a nominal fee for processing your request and if so we will give you advance notice of the amount thereof. It may take up to 30 days to conduct the search and respond to your inquiry.
In some cases we may not provide access to personal information about you that is within our possession or control.
This may occur if:
• doing so would reasonably be expected to threaten the life or security of another individual;
• disclosure would reveal confidential commercial information;
• the personal information is protected by solicitor-and-client privilege;
• the information contains references to other persons that is subject to confidentiality or legal privilege;
• the information was collected during the investigation of a legal matter or for purposed related to the detection and prevention of fraud; or
• the information cannot be disclosed for other legal reasons.
If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal.
Website and Online Privacy:
AgroPlus may collect information about you on certain pages using cookies and similar (all designated by the term “cookies” in this statement). Cookies are small electronic files stored on your device. They also enable us to recognize you when you come back to our online services on other occasions. You can refuse or control these cookies.
Learn more about cookies
Some cookies are required for you to access and use our online services. Others are used to evaluate the performance of services, or to improve or enrich the content of our ads or the products and services we offer. Some also help ensure the smooth functioning of our services and provide a better user experience. Specifically, they enable you to move around easily from service to service, use features such as access to secure zones and remember your selections and preferences such as your language or region. Finally, some cookies are used for targeted advertising purposes. They make it possible for us to post, on our online services pages or those of other companies, advertising based on your interests as determined by the way you interact with these services.
Links
Our websites may contain links to other websites. Please be aware that AgroPlus is not responsible for the content or privacy practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy statements of any other website that collects personal information.
Anti-Spam Legislation Consent (CASL)
In order to receive electronic communications from us relating to our services and processes, you will be required to provide us with consent to receive electronic communications. Consent may be provided implicitly in certain situations, such as when you provide an email address to respond to a service inquiry. Where possible, we will attempt to seek express consent to the delivery of any commercial electronic messages.
If you do not wish to receive electronic messages from us or wish to discontinue receiving electronic messages from us in the future please send a written request to us at the contact information set out at the end of this Notice.
Please be advised that this may restrict our ability to send messages to you in the future and that you may continue to receive transactional and account related communications from us.
Amendments:
AgroPlus reserves the right to change, update, or modify this Notice by posting such change, update, or modification on this website. Your use of our websites after such amendments are posted by AgroPlus signifies your acceptance of any revised terms of this Notice. You are responsible for periodically visiting this Notice to review the terms and conditions of this Notice. You may not change, modify, or amend this Notice in any manner.
How to Contact Us
If you have questions, concerns, or complaints about this Policy or how we handle personal information, please use the contact form below.